Legal
Terms of Service
These terms apply when you book any service with PatiLee Premium Pet Resort. By making a reservation you agree to them. If anything is unclear, please ask us before you book.
Bookings & deposits
Reservations are confirmed once we receive any required deposit. During peak periods a deposit secures your dates; the balance is due at drop-off. Please book well in advance for holidays.
Health & vaccinations
For the safety of every guest, all pets must have up-to-date core vaccinations before their first stay. We may decline care for any animal showing signs of contagious illness. Please tell us about medications, allergies and behavioural needs in advance.
Cancellations
Plans change — let us know as early as you can. Cancellation terms depend on the season and the service booked; we'll confirm the details with you at the time of booking.
Behaviour & safety
We keep groups small and matched by temperament. If a pet is unsafe to itself or others, we will separate them and contact you. Owners remain responsible for any damage or injury caused by their pet where permitted by law.
Payment
We accept all major credit and debit cards, secure online payment, cash and bank transfer. Prices shown on the site are a guide; final pricing depends on your pet's needs and dates and is confirmed before booking.
Liability
We care for every guest as if they were our own and keep the facility camera-monitored 24/7. Except where caused by our negligence, PatiLee is not liable for pre-existing conditions or outcomes beyond our reasonable control.
SMS terms
By opting in to PatiLee text notifications you agree to receive booking-related messages (such as confirmations, approvals and reminders) at the mobile number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel and receive no further messages, or HELP for assistance; you can also reach us at patilee@patilee.com or +1 (571) 705-0909. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how your mobile information is handled.
Last updated: 2026. Questions? Email patilee@patilee.com.